I travel extensively with the unit and each time out there are multiple malfunctions with the unit. The layout is excellent, leather furniture in living area with a pullout full size air bed, fireplace, 42” Flat Screen TV. And it is going down hill fast. With the bathroom/shower in the hallway (as opposed to in the master bedroom), one can have guests take advantage of the queen-size blow up couch bed and have free access to the bathroom without disturbing those in the master bedroom. I would be hard pressed to come up with any item on the trailer that has not needed repair. The directions for the auto leveler were on the top of a door that opened up making the reader assume a kind of limbo position to read it. Mr. Warranty. If there is insufficient information or pending updates to a business’ profile, you will see a 'NR' (Not Rated) score. There is more than meets the eye here. Delamination problems looks to be getting worse. It is 2 and a half years old. I contacted heartland factory (since our extended warranty would not cover structural damage. Again, upon calling for assistance, help, advice.....nothing!!. Still smiling and looking forward to seeing the grandparents in Canada. We had just finished visiting Acadia National Park which I haven’t had a chance to blog about yet. Our last night we spent in the RV. I used to give positive feedback about Heartland because we experienced great customer service through them in our first year. Since then the page has accumulated 1 consumer complaint. Several people commented to say we should contact Lippert since they make the frame. I started conversations with the manufacturer Heartland to see if they would help. What should I do. There were paint stains on the steps, the handle, and the outer window by the steps. We take it out for a couple of weeks, and then it is in the shop for a month or more waiting for parts.
We fixed it ourselves. Chris called our insurance provider to file a claim. 2018 Heartland 5th wheel Don't purchase- BEWARE. I didn't even know what that meant..I looked it up.. are you kidding me.. this... Cyclone 3418 purchased three years ago.
Our cupboard wood is all delaminating at the floor because nothing was sealed, so it absorbes water or what we use to clean the floor with. We want to warn as many people as possible against purchasing from this Heartless company or anything made by their parent company Thor. We have had a temporary setback. That would be because this unit has been inspected several times and every time someone needs to take pictures, the tape has to be removed.
We would recommend this unit. You may remember I blogged a couple of years ago about a previous crack we had in the sidewall and how Heartland took care of us and helped us find a place to have it repaired: RV Repairs in Louisiana.